Shipping Policy

At Focasi (c/o Oytra Mumbai), we are committed to ensuring your orders are delivered promptly and safely. Please read our shipping policy for details about our process.  

1. Dispatch Timeline

• Products are typically dispatched within 2 working days from the time the order is placed.  
• Orders placed on weekends or public holidays will be processed on the next working day.  

2. Shipping Origin

All products are shipped from our warehouse at:  
  FOCASI
  c/o Oytra (Prop. Vasudha Kapil Agrawal)
  B116, B Wing, 1st Floor, Hind Saurashtra Industrial Estate,  
  Andheri Kurla Road, Near Marol Metro Gate 3,  
  Marol, Andheri East, Mumbai - 400059  

If you plan to visit, for directions, please call us at +91 9372739941.  

3. Delivery Time
- Delivery timelines vary based on your location and the courier service used. Estimated delivery time will be shared upon dispatch.  
- We work with trusted shipping partners to ensure timely and secure delivery.  

4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout based on your location and the product weight.  
- Free shipping offers, if available, will be mentioned explicitly on the product page or during checkout.  

5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email or SMS to help you monitor its status.  

6. Address Accuracy 
- Please ensure that the shipping address provided is accurate and complete. Focasi is not responsible for delays or additional charges caused by incorrect or incomplete addresses.  

7. Damaged or Lost Shipments
- If you receive a damaged product or if your shipment is lost during transit, please contact our support team immediately:  
  - WhatsApp Support: https://wa.me/918591127486
  - Call Support: +918779395303 (9:30 AM to 6:30 PM) 
  - Email Support: care@focasi.in  

We strive to deliver a seamless shipping experience. For any queries regarding your shipment, feel free to reach out to our support team.