Refund Policy

Refund and Replacement Policy

At Focasi (c/o Oytra Mumbai), we prioritize your satisfaction and aim to deliver high-quality products. In the unlikely event that you receive a damaged or non-functional product, we offer a 10-Day Replacement Guarantee under the following terms:

Eligibility for Replacement

  1. The product must be reported as damaged or non-functional within 10 days of delivery.
  2. The product must be unused, with all original packaging, accessories, and documentation intact.
  3. Valid proof of purchase (invoice) must be provided.

Replacement Process

  1. Contact Us:

    • WhatsApp Support: Click here.
    • Call Support: Reach us at +918779395303 (Available 9:30 AM to 6:30 PM).
    • Email Support: Write to us at care@focasi.in

  2. Inspection:

    • Our support team will guide you through the inspection process and verify the issue.
    • If approved, we will initiate the replacement process.

  3. Shipping:

    • The faulty product must be returned to us in its original condition.
    • Shipping instructions will be shared by our support team.

  4. Replacement:

    • Once the returned product is inspected and approved, the replacement product will be dispatched.

Conditions Not Covered

  • Damage caused by misuse, neglect, or unauthorized repairs.
  • Minor cosmetic damages that do not affect product functionality.
  • Products reported after 10 days of delivery.

Feel free to reach out to us for any questions or concerns. We're here to help!